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Noticeboard

We are aware with an issue with Patient Access (online prescription ordering)- the system has been updated and the new update has added a screen asking patients to nominate their pharmacy- There is no option to nominate your dispensary at the practice.

This is beyond our control but we have reported the problem (as have many other practices) and we are awaiting a fix- In the meantime, you can order repeat prescriptions by:

  • Dropping or posting a note into us at any time (we give you a printed list of your repeat medications each time if you'd like to use that)
  • Faxing the request to us on 01643 821770
  • Phoning through on 01643 822594 between 9.00-11.00 in the morning and 3.00-5.00pm in the afternoon. Please do not use the Dunster main surgery appointment line.

With Dr Kelham retiring, Dr Fawden will now be based mostly in Porlock and take over Dr Kelham’s list.  This means that Dr Fawden will not be available very much in Dunster so we have reallocated his patients to Dr Sherry (who is currently being covered by three doctors part time whilst she looks after her new baby).

 

It’s a time of tremendous change and we hope you will understand if there are occasional disruptions as we ease into our new patterns now Dr Kelham has retired.

Appointments

Appointments can be booked online: follow the 'Online Services' page on the 'Quick Links' section to the right.

You can book an appointments every morning and afternoon: please telephone for an appointment or come to the surgery.  Generally these are 08:20 to 10:40 and 15:00 to 17:30, though these may vary according to other commitments, minor surgery lists etc.

EVENING & WEEKEND APPOINTMENTS

We run pre-booked appointment slots on Tuesday evening after 6.30pm for people whose work commitments mean it's difficult to come at other times.

If you find it difficult to get to the surgery during normal working hours and would like an evening or Saturday morning appointment please speak to a receptionist.

To help improve access to our services Practices across West Somerset work together on a rota basis to provide evening and Saturday morning appointments for our shared patient lists. We regularly provide evening appointments on a Tuesday evening but if one of these appointments does not suit your needs then please speak with a member of our team so that we can help you arrange to be seen at one of the other practices in West Somerset on an evening that we do not provide appointments or on a Saturday morning.

The West Somerset Federation of GP Practices working together to provide improved services for patient care are:

Dunster & Porlock Surgeries (Dunster), Exmoor Medical Centre (Dulverton), Harley House Surgery (Minehead), Irnham Lodge Surgery (Minehead) and West Somerset Healthcare (Williton).

 

Nurse appointments

Nurse appointments are by appointment only.

Telephone advice

The doctor and nurse are available to talk to by telephone.  Please call the surgery to request a telephone consultation.

Duration of appointments

Surgery appointments are usually of 10 minutes duration. If you feel that your problem needs to be discussed at greater length, then please request a longer appointment.

 

 
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