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Noticeboard

Keeping flu at bay

If you couldn't get to one our flu fayres in Dunster, Porlock or Washford, just ask at the surgery and if you're eligible (over 65, pregnant or with one of certain long term medical conditions) we can give you a free flu jab 

Situations vacant

Administrator: 

We are looking for an administrator to join our West Somerset GP Federation Living Better project (20h) - please click on the link below for more information

  Living Better Administrator

Dunster and Porlock Surgeries news

Click on the link to the right of this page to read our latest newsletter...

EXMOOR OSTEOPATHY

We're delighted to report that Exmoor Osteopathy, an excellent osteopathy partnership, are now running some of their clinics from Porlock Medical Centre and Dunster Surgery.  Please see their section under 'Clinics & Services' (the reddy-brown tab at the top). 

Improving access to general practice: evening and Saturday appointments now available

Patients who are registered at this practice can now book an appointment to see a GP or nurse on weekday evenings (after 6.30pm) or on Saturday.  Appointments will either take place at Dunster Surgery or a neighbouring practice in West Somerset.    Please talk to a receptionist to find out more or to book an appointment.

NHS England have asked us to add the following text: "By March 2019 everyone in England will benefit from access to general practice appointments in the evening and weekend at a time that is most convenient to them.  This is part of a national drive to help improve access to general practice and get the best possible outcomes for patients.  Further information is available at www.england.nhs.uk/gpaccess"

commentsComments & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager and they will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

Ombudsman Services

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

 
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